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Privacy and Cookie Policy

This privacy policy sets out how Fresh Indulgence uses and protects any information that you give when you use this website.

Fresh Indulgence is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

What Information do we collect?

Personal information is any information that can be used to identify you. This personal information is to help identify you when orders are created or enquiries for our products are made.

We may also collect details of your visits to our website, for example your location data, other sites you’ve visited and the resources that you access. We use this to provide you with the information, services or products that you’re interested in and are most relevant to you. We may collect and process the personal information that you’ve provided. We may also collect information from you when you report a problem with our website.

We may also collect details of your visits to our website, for example your location data, other sites you’ve visited and the resources that you access. We use this to provide you with the information, services or products that you’re interested in and are most relevant to you. 

To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies.

How do we use your personal data?

We will use your personal data for Internal record keeping at Fresh Indulgence, regarding purchases made via our website. We may use the information to improve our products and services and we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes, as well as using vital information to customise the website according to your interests.

How Long do we keep your Personal Data?
At the end of that retention period, your data will either be deleted completely or anonymised. We collect and retain data for as long as is necessary for the purpose for which it was collected. When you place an order, we’ll keep the personal data you give us for six years, so we can comply with our legal and contractual obligations.

What are Cookies used for on our website?

We use your cookies to give you a more personalised experience online. It helps us create a more effective website that reflects your needs. We may also collect and record information about how you use our site by collecting your IP address (in simple terms that just means a number that identifies a specific computer or other internet device). 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Do we sell/rent your information to Third Parties?

Fresh Indulgence will not rent or sell your personal information to other organisations for use by them in any way, including in their own direct marketing activities.

We may ask external service providers to carry out tracking and analysis on our behalf as described in the cookies policy. For instance, we may pass on hashed out digital data (such as IP addresses) to our media agency OMD to monitor how well our campaigns are performing.

By continuing to use our site, you agree to our use of cookies - but these cookie files and IP addresses will never identify you as an individual. You can disable cookies if you don’t want them to be used on our website.

How do we store your Personal Data?

The personal information collected from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by individuals operating outside the EEA who work for us or working on our behalf. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. 

By submitting your personal data, you agree to this transfer, storing and processing at a location outside the European Economic Area.

At Fresh Indulgence we take handling and securing your Personal data very seriously. All necessary steps are taken to ensure your data is treated securely and in accordance with this privacy policy. We have done our best to protect your personal data and ensured that it will be held in compliance with European data protection regulations.

Unfortunately, the transmission of information via the Internet is never 100% secure and we cannot guarantee the security of your data transmitted to our website. This means any such transmission is at your own risk. 

In cases when we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.

Your Rights

If you wish to exercise any of your rights, as listed below please write to us pboyd@freshindulgence.com

a. Access to your personal information;
b. Objection to processing of your personal information;
c. Objection to automated decision-making and profiling;
d. Restriction of processing of your personal information;
e. Your personal data portability;
f. Rectification of your personal information; and 
g. Erasure of your personal information.

If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature. 

Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:

a. The purposes of the collection, processing, use and storage of your personal data.
The source(s) of the personal information if it was not obtained from you.
b. The categories of personal data stored about you.
c. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.
d. The envisaged period of storage for your personal data or the rationale for determining the storage period.
e. The use of any automated decision-making and/or profiling.

You can make the above request by emailing pboyd@freshindulgence.com or by writing to:

Fresh Indulgence - Office 11, 12 Farwig Lane, Bromley, Kent, BR1 3RB

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.